People in organisations are starting to realise that greater use of information technology (IT) can sometimes lead to lost productivity. We define "technology overload" as a situation in which more technology isn't needed to solve a problem. Tools begin to impede rather than enhance productivity. Three major factors were found to be valid. Information overload and communication system feature overload interestingly, these variables depend on the people who use technology, not technology. In this paper, we present three studies' findings. To develop and test a technology overload scale with distinct dimensions, to examine the link between technology and knowledge and worker output Our findings show a link between them and suggest how trade-offs can be managed to improve technology overload.
consequences of using technology, communication and information technology